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Your Name *

Company Name

Your Email *

Account or Order Number *

Please note that your response could be delayed if you do not provide this information

Summary of Issue *

Full Description of Issue *

Please include dates, and times, the exact phone numbers you have tried to call and any steps to reproduce the issue

Device *

IMEI and or SIM number *

IMEI can be found via menus or often printed on a label under the battery, SIM number is printed on the SIM card

Firmware Version *

Please note the firmware version that you device is currently running, this is usually found via navigating the menu screens on the device

Approximate Location *

Please include the Country and the Region that you are currently using the device in

Time and Date of Issue *

Videos or Photos of Issue

Please include photos of the screen of your device, any error messages shown, and signal/registration status

End User Contact Details

If you are not the end user please provide contact details for the end user to allow us to get directly in touch with them, this can often help resolve the issue sooner

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